Our goal will always be to get your order to you as quickly as possible, in perfect condition at a minimal cost. Most orders will be shipped within 3 days of receiving your order.

Some of our trees come to you from our nursery and can take a little more time to reach you.

  • We recommend delivery to your nearest ekont office.
  • Home delivery is available for extra. Please make sure there is someone to receive the goods when they are delivered.
  • Please check that the delivery is in good condition before signing. All items shipped allow customers to open and inspect their delivery before paying.
  • Fragile items carry a small additional fee to cover extra packaging. We want to ensure your purchases arrive in perfect condition.
  • We usually do not package or ship any orders on weekends or public holidays.

If you have any problems with your purchase that are not seen until after payment is made please contact us at support@balkanbonsai.com. Attach images as required. We will try our best to reach an amicable solution.